TROUBLE SHOOTING

 

1

If you are having trouble starting the car, make sure the clutch is pressed down all the way. This is a safety feature most new cars come with. Unless the clutch is pressed down the car will fail to start.

2

If you have entered your PIN number incorrectly the car will not start. You will need to replace the keys, exit the car and lock with your GoCard. Restart the process again by opening with your GoCard after 20 seconds. Similarly if you remove the keys from the keypad before being prompted to do so, on the screen of the console, the car will not start. To resolve repeat the process above.

3

Beware that the fuel card can only be used in a TOPAZ station, make sure to check with the garage before filling up, the fuel card is located in the glove compartment.

4

If the car steering wheel is locked gently try to move it while turning the key in the ignition simultaneously.

5

If you are late returning your GoCar you must call, leave a voicemail or email GoCar to inform them of your intended return time. Where possible we will always try to accommodate this extension. Failure to notify us of your late return will result in a fine of €25 being added to your account.

6

All on street GoCars must be parked legally i.e. not in loading bays, clearways or bus lanes etc. drivers are responsible for all fines and fees related to illegal parking.

TOP TIPS

 

1

If you book a car between 00.00 and 08.00, it is half price per hour!

2

During your booking the keypad will show you when you have booked your GoCar until.

3

Don't forget when you get to your GoCar it is your responsibility to check the car for damage. If you spot some damage please check the damage report book, usually in the glove box or passenger door. If the damage isn't marked, please make sure to ring us through the in car console and let us know. Alternatively please leave a voicemail if there is no one to answer your call.

4

Did you know you can purchase an additional DEW policy with GoCar to reduce your insurance excess from €1000 to €0? The policy costs €100 for the full year and this is the same price no matter how much or how little you drive!! Just mail info@gocar.ie for more info.