Welcome to your Virtual GoGuide
Rating Cleanliness
Contents
Before you set off...
During your trip...
Ending your trip...
When you first open the doors & hop into your GoCar you will see the screen below.
Before you set off, please rate the GoCar’s Cleanliness by rating it out of 5 (1 being extremely dirty to 5 being spotless).
Once your Cleanliness is rated you can then click ‘Submit’, unless you find damage on the outside or inside of your GoCar, if this is the case, please see the next section.
Damage or issues with my GoCar before I started my trip
If you find damage larger than a €2 coin on your GoCar when starting your trip please report this in the app by clicking “Add More Information” after rating cleanliness. Please describe & upload photos of the damage as well as you can.
You must do this before starting your trip so we know any damage was not of your making. If the car in not in a drive-able condition please call us on 018441969 and we will assist in moving your booking into another GoCar.
My GoCar was already open when I arrived
If your GoCar is already unlocked when you first arrive please hop in and ensure the key & fuel card are present in the glove box. If they are, remove the keyfob from the keypad in the glove box & start your trip as normal. If you have any issues please call us on 018441969.
Crossing Toll Roads in my GoCar
When passing the M50 Toll (eFlow) the toll charge of €2.60 (for cars) and €3.50 (for vans) each way is charged directly to your GoCar account, payable at the end of your trip, this means you will no longer need to go online or into a fuel station to pay for this toll. See the location of the M50 Toll on the map below.
Driving in Northern Ireland
Unlike many car rental companies, GoCar does not charge extra for travelling across the border into Northern Ireland. You can cross the border as many times as you wish but please be aware of the following:
Issues fuelling up your GoCar
Every GoCar contains a Circle K fuel card (which can be used in any Circle K garage in the Republic of Ireland), but if you are experiencing issues with the fuel card and are unable to pay using it, please (where possible) pay for it yourself, take a photo of the receipt and submit a request, and we will issue a full refund. Please call us if the fuel card is missing.
Don't forget that the PIN for your fuel card can be found by clicking the 'Refuel Information' icon when on an active trip. Please call us if there are any issues.
If you are stuck and you refuel at a garage other than
Circle K, we may (at GoCar’s discretion) issue a refund in
credit only to your GoCar account.
Road signs are in Miles instead of Kms
The currency is £ Sterling rather than € Euro
Our Circle K fuel cards will not work across the border
You cannot leave the island of Ireland in a GoCar
I'm in an accident or a breakdown
Do not admit liability for damage and do not agree to settle the cost for any damages to any vehicles involved – Our insurance team will be in touch with the parties involved regarding damages and repairs.
Exchange details – Please capture the registration of the vehicle you have been involved in the incident with and exchange insurance details with the third party.
Photographs of the incident scene & damages – Photograph the scene of incident and the damages on the vehicles, please do not move the vehicles if unsafe to do so.
Contact Garda if any injuries – Please note the station called, the Garda who took the call and the pulse ID (this will be added to your file).
Contact GoCar – A representative will log your claim on their database and supply you with a reference number for your claim including emailing you an accident report form.
Follow up – A claims hander will be assigned to your file. They will process the file in line with our damage & insurance policy.
This is extremely important, please follow these steps:
If you have a breakdown please call us immediately on 018441969, if there is no answer please leave a voicemail & we will call you back ASAP.
I need to extend my booking
Booking extensions (when available) can be completed online, on our app, or through the call centre. If extending online or on our app and you receive an error warning - there may be a booking directly after yours. Please make your way back to the GoBase as soon as possible and call us or email us to let us know your estimated return time.
Late returns can result in an additional fine of €25 and can really affect other members.
Please be conscious when returning your GoCar on time!
All other toll roads are payable at the barrier.
My GoCar won't lock
If you have any issues locking your GoCar with the app when ending your trip:
1. Please ensure all car doors are closed and the data fob is re-inserted correctly into the keypad in the glove box.
I can’t find parking at my GoBase
In the event of a non-GoCar vehicle being parked in the GoBase you are returning to or you cannot find parking at the GoBase, please legally park the GoCar as close as you can to the GoBase you are returning to.
After you end the trip, please inform us to where the car is parked, referencing a road name and/or a place of interest (eg. across the road from the Spar shop, beside the bank etc.)
You can pass this info on by email or our social channels
Please be aware that parking illegally, resulting in the car being clamped or towed will result in the specific clamp/tow retrieval penalty being charged to the customer’s account including a €25 call out fee.
2. Swipe an access card over the card reader in the windscreen of your GoCar until the light turns red.
See how to add an access card HERE
3. If your GoCar is still not locking, please contact our
customer services team on 018441969.
Never leave a GoCar unlocked, customers who do so may be blocked from using the service.
Adding an Access Card to your GoCar Account
Adding an access card will give you peace of mind as it acts as a backup to your GoCar app if there are connectivity issues or your phone’s battery dies.
See the 3 quick steps to add your access card below
An access card can be any contactless debit/credit card or Leap Card.
No money is ever taken from your access card when doing this or opening/closing a GoCar.
1. Click ‘Add Access Card’ from the menu on the left hand side
2. Click ‘Add a card’ & choose the closest available GoCar to register your card on
3. Swipe your card over the card reader on the windscreen until the screen on your app shows the following:
Please be aware that this cannot be done when you are on an active trip.
My GoCar won't open
If your GoCar does not unlock when you arrive to start your trip:
If this happens between 8:00 - 00:00
> Call us on 018441969 and we can help open the car for you
If this happens between 00:00 - 8:00
> If you have an access card already registered you can hold this card over the card reader on the windscreen until the light on the reader turns green - this will indicate that the car is now open
> If this does not work for you and there is another GoCar nearby, please book that vehicle for the same duration as your original trip and let us know by submitting a request HERE
> If none of these options are available to you, we firstly apologise for the inconvenience. In this case please also contact us by submitting a request with the details.
My GoCar won't open
If your GoCar does not unlock when you arrive to start your trip:
If this happens between 8:00 - 22:00
> Call us on 018441969 and we can help open the car for you
If this happens between 22:00 - 8:00
> If you have an access card already registered you can hold this card over the card reader on the windscreen until the light on the reader turns green - this will indicate that the car is now open
> If this does not work for you and there is another GoCar nearby, please book that vehicle for the same duration as your original trip and let us know by submitting a request HERE
As long as your GoCar has not moved you will not be charged for that booking.
> If none of these options are available to you, we firstly apologise for the inconvenience. In this case please also submit a request with the details and we'll get back to you as soon as we can.
Rating Cleanliness
When you first open the doors & hop into your GoCar you will see the screen below.
Before you set off, please rate the GoCar’s Cleanliness by rating it out of 5 (1 being extremely dirty to 5 being spotless).
Once your Cleanliness is rated you can then click ‘Submit’, unless you find damage on the outside or inside of your GoCar, if this is the case, please see the next section.
Damage or issues with my GoCar before I started my trip
If you find damage larger than a €2 coin on your GoCar when starting your trip please report this in the app by clicking “Add More Information” after rating cleanliness. Please describe & upload photos of the damage as well as you can.
You must do this before starting your trip so we know any damage was not of your making. If the car in not in a drive-able condition please call us on 018441969 and we will assist in moving your booking into another GoCar.
My GoCar was already open when I arrived
If your GoCar is already unlocked when you first arrive please hop in and ensure the key & fuel card are present in the glove box. If they are, remove the keyfob from the keypad in the glove box & start your trip as normal. If you have any issues please call us on 018441969
Driving in Northern Ireland
Unlike many car rental companies, GoCar does not charge extra for travelling across the border into Northern Ireland. You can cross the border as many times as you wish but please be aware of the following:
Road signs are in Miles instead of Kms
The currency is £ Sterling rather than € Euro
Our Circle K fuel cards will not work across the border
You cannot leave the island of Ireland in a GoCar
Issues fuelling up your GoCar
Every GoCar contains a Circle K fuel card (which can be used in any Circle K garage in the Republic of Ireland), but if you are experiencing issues with the fuel card and are unable to pay using it, please (where possible) pay for it yourself, take a photo of the receipt and submit a request (with the photo of the receipt attached), and we will issue a full refund. Please call us if the fuel card is missing.
Don't forget that the PIN for your fuel card can be found by clicking the 'Refuel Information' icon when on an active trip. Please call us if there are any issues.
If you are stuck and you refuel at a garage other than
Circle K, we may (at GoCar’s discretion) issue a refund in
credit only to your GoCar account.
I'm in an accident or a breakdown
This is extremely important, please follow these steps:
Do not admit liability for damage and do not agree to settle the cost for any damages to any vehicles involved – Our insurance team will be in touch with the parties involved regarding damages and repairs.
Exchange details – Please capture the registration of the vehicle you have been involved in the incident with and exchange insurance details with the third party.
Photographs of the incident scene & damages – Photograph the scene of incident and the damages on the vehicles, please do not move the vehicles if unsafe to do so.
Contact Garda if any injuries – Please note the station called, the Garda who took the call and the pulse ID (this will be added to your file).
Contact GoCar – A representative will log your claim on their database and supply you with a reference number for your claim including emailing you an accident report form.
Follow up – A claims hander will be assigned to your file. They will process the file in line with our damage & insurance policy.
If you have a breakdown please call us immediately on 018441969, if there is no answer please leave a voicemail & we will call you back ASAP.
Crossing Toll Roads in my GoCar
When passing the M50 Toll (eFlow) the toll charge of €2.60 (for cars) and €3.50 (for vans) each way is charged directly to your GoCar account, payable at the end of your trip, this means you will no longer need to go online or into a fuel station to pay for this toll. See the location of the M50 Toll on the map below.
All other toll roads are payable at the barrier.
I need to extend my booking
Booking extensions (when available) can be completed online, on our app, or through the call centre. If extending online or on our app and you receive an error warning - there may be a booking directly after yours. Please make your way back to the GoBase as soon as possible and call us or email us to let us know your estimated return time.
Late returns can result in an additional fine of €25 and can really affect other members.
Please be conscious when returning your GoCar on time!
My GoCar won't lock
If you have any issues locking your GoCar with the app when ending your trip:
1. Please ensure all car doors are closed and the data fob is re-inserted correctly into the keypad in the glove box.
2. Swipe an access card over the card reader in the windscreen of your GoCar until the light turns red.
See how to add an access card HERE
3. If your GoCar is still not locking, please contact our
customer services team on 018441969.
Never leave a GoCar unlocked, customers who do so may be blocked from using the service.
I can’t find parking at my GoBase
In the event of a non-GoCar vehicle being parked in the GoBase you are returning to or you cannot find parking at the GoBase, please legally park the GoCar as close as you can to the GoBase you are returning to.
After you end the trip, please inform us to where the car is parked, referencing a road name and/or a place of interest (eg. across the road from the Spar shop, beside the bank etc.)
You can pass this info on by submitting a request or via our social channels.
Please be aware that parking illegally, resulting in the car being clamped or towed will result in the specific clamp/tow retrieval penalty being charged to the customer’s account including a €25 call out fee.
Adding an Access Card to your GoCar Account
Adding an access card will give you peace of mind as it acts as a backup to your GoCar app if there are connectivity issues or your phone’s battery dies.
See the 3 quick steps to add your access card below
An access card can be any contactless debit/credit card or Leap Card.
No money is ever taken from your access card when doing this or opening/closing a GoCar.
1. Click ‘Add Access Card’ from the menu on the left hand side
2. Click ‘Add a card’ & choose the closest available GoCar to register your card on
3. Swipe your card over the card reader on the windscreen until the screen on your app shows the following:
Please be aware that this cannot be done when you are on an active trip.
