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Rating Cleanliness

Contents

RATING CLEANLINESS

Before you set off...

DAMAGE OR ISSUES WITH MY GOCAR BEFORE I STARTED MY TRIPMY GOCAR WAS ALREADY OPEN WHEN I ARRIVEDDRIVING IN NORTHERN IRELAND

During your trip...

ISSUES FUELLING UP YOUR GOCARI'M IN AN ACCIDENT OR A BREAKDOWNCROSSING TOLL ROADS IN MY GOCARI NEED TO EXTEND MY BOOKING

Ending your trip...

MY GOCAR WON'T LOCKI CAN'T FIND PARKING BACK AT THE GOBASEADDING AN ACCESS CARD FOR BACKUP

When you first open the doors & hop into your GoCar you will see the screen below.


Before you set off, please rate the GoCar’s Cleanliness by rating it out of 5 (1 being extremely dirty to 5 being spotless). 

Once your Cleanliness is rated you can then click ‘Submit’, unless you find damage on the outside or inside of your GoCar, if this is the case, please see the next section.

Damage or issues with my GoCar before I started my trip

If you find damage larger than a €2 coin on your GoCar when starting your trip please report this in the app by clicking “Add More Information” after rating cleanliness. Please describe & upload photos of the damage as best you can.

You must do this before starting your trip so we know any damage was not of your making. If the car in not in a drive-able condition please call us on 018122868 and we will assist in moving your booking into another GoCar.

My GoCar was already open when I arrived

If your GoCar is already unlocked when you first arrive please hop in and ensure the key & fuel card are present in the glove box. If they are, remove the keyfob from the keypad in the glove box & start your trip as normal. If you have any issues please call us on 018122868.

Crossing Toll Roads in my GoCar

When passing the M50 Toll (eFlow) the toll charge of €2.60 (for cars) and €3.50 (for vans) each way is charged directly to your GoCar account, payable at the end of your trip, this means you will no longer need to go online or into a fuel station to pay for this toll. See the location of the M50 Toll on the map below.

Driving in Northern Ireland

Unlike many car rental companies, GoCar does not charge extra for travelling across the border into Northern Ireland. You can cross the border as many times as you wish but please be aware of the following:

Issues fuelling up your GoCar

Every GoCar contains a Circle K fuel card (which can be used in any Circle K garage in the Republic of Ireland), but if you are experiencing issues with the fuel card and are unable to pay using it, please (where possible) pay for it yourself, take a photo of the receipt and email us at info@gocar.ie, and we will issue a full refund. Please call us if the fuel card is missing.


Don't forget that the PIN for your fuel card can be found by clicking the 'Refuel Information' icon when on an active trip. Please call us if there are any issues.









If you are stuck and you refuel at a garage other than
Circle K, we may (at GoCar’s discretion) issue a refund in
credit only to your GoCar account.

Road signs are in Miles instead of Kms

The currency is £ Sterling rather than € Euro

Our Circle K fuel cards will not work across the border

You cannot leave the island of Ireland in a GoCar

I'm in an accident or a breakdown

Do not admit liability for damage and do not agree to settle the cost for any damages to any vehicles involved – Our insurance team will be in touch with the parties involved regarding damages and repairs.

 

Exchange details – Please capture the registration of the vehicle you have been involved in the incident with and exchange insurance details with the third party. 


Photographs of the incident scene & damages – Photograph the scene of incident and the damages on the vehicles, please do not move the vehicles if unsafe to do so. 


Contact Garda if any injuries – Please note the station called, the Garda who took the call and the pulse ID (this will be added to your file). 


Contact GoCar – A representative will log your claim on their database and supply you with a reference number for your claim including emailing you an accident report form.


Follow up – A claims hander will be assigned to your file. They will process the file in line with our damage & insurance policy.

This is extremely important, please follow these steps:

If you have a breakdown please call us immediately on 018122868, if there is no answer please leave a voicemail & we will call you back ASAP.

I need to extend my booking

Booking extensions (when available) can be completed online, on our app, or through the call centre. If extending online or on our app and you receive an error warning - there may be a booking directly after yours. Please make your way back to the GoBase as soon as possible and call us or email us to let us know your estimated return time. 

Late returns can result in an additional fine of €25 and can really affect other members. 

Please be conscious when returning your GoCar on time!

All other toll roads are payable at the barrier.

My GoCar won't lock

If you have any issues locking your GoCar with the app when ending your trip: 


1. Please ensure all car doors are closed and the data fob is re-inserted correctly into the keypad in the glove box.

 


I can’t find parking at my GoBase

In the event of a non-GoCar vehicle being parked in the GoBase you are returning to or you cannot find parking at the GoBase, please legally park the GoCar as close as you can to the GoBase you are returning to.

After you end the trip, please inform us to where the car is parked, referencing a road name and/or a place of interest (eg. across the road from the Spar shop, beside the bank etc.)

You can pass this info on by email or our social channels


Please be aware that parking illegally, resulting in the car being clamped or towed will result in the specific clamp/tow retrieval penalty being charged to the customer’s account including a €25 call out fee.



2. Swipe an access card over the card reader in the windscreen of your GoCar until the light turns red.
See how to add an access card
HERE


3. If your GoCar is still not locking, please contact our
customer services team on 018122868. 


Never leave a GoCar unlocked, customers who do so may be blocked from using the service.

Adding an Access Card to your GoCar Account

Adding an access card will give you peace of mind as it acts as a backup to your GoCar app if there are connectivity issues or your phone’s battery dies. 

See the 3 quick steps to add your access card below

An access card can be any contactless debit/credit card or Leap Card. 

No money is ever taken from your access card when doing this or opening/closing a GoCar.


1. 
Click ‘Add Access Card’ from the menu on the left hand side 


2. Click ‘Add a card’ & choose the closest available GoCar to register your card on 


3. Swipe your card over the card reader on the windscreen until the screen on your app shows the following:


Please be aware that this cannot be done when you are on an active trip.

Back to TopBack to TopBack to TopBack to TopBack to TopBack to TopBack to TopBack to TopBack to TopBack to TopBack to TopMY GOCAR WON'T OPEN

My GoCar won't open

If your GoCar does not unlock when you arrive to start your trip:


If this happens between 8:00 - 00:00


Call us on 018122868 and we can help open the car for you

If this happens between 00:00 - 8:00 


> If you have an access card already registered you can hold this card over the card reader on the windscreen until the light on the reader turns green - this will indicate that the car is now open


If this does not work for you and there is another GoCar nearby, please book that vehicle for the same duration as your original trip and let us know by emailing the details to us at info@gocar.ie


As long as your GoCar has not moved you will not be charged for that booking.


If none of these options are available to you, we firstly apologise for the inconvenience. In this case please also email us with details and we will get back to you as soon as we can.

Back to Top

My GoCar won't open

If your GoCar does not unlock when you arrive to start your trip:


If this happens between 8:00 - 00:00

> Call us on 018122868 and we can help open the car for you

If this happens between 00:00 - 8:00 

> If you have an access card already registered you can hold this card over the card reader on the windscreen until the light on the reader turns green - this will indicate that the car is now open


If this does not work for you and there is another GoCar nearby, please book that vehicle for the same duration as your original trip and let us know by emailing the details to us at info@gocar.ie

As long as your GoCar has not moved you will not be charged for that booking.


If none of these options are available to you, we firstly apologise for the inconvenience. In this case please also email us with details and we will get back to you as soon as we can.

Back to Top

Rating Cleanliness

When you first open the doors & hop into your GoCar you will see the screen below.


Before you set off, please rate the GoCar’s Cleanliness by rating it out of 5 (1 being extremely dirty to 5 being spotless). 

Once your Cleanliness is rated you can then click ‘Submit’, unless you find damage on the outside or inside of your GoCar, if this is the case, please see the next section.

Back to Top

Damage or issues with my GoCar before I started my trip

If you find damage larger than a €2 coin on your GoCar when starting your trip please report this in the app by clicking “Add More Information” after rating cleanliness. Please describe & upload photos of the damage as best you can.

You must do this before starting your trip so we know any damage was not of your making. If the car in not in a drive-able condition please call us on 018122868 and we will assist in moving your booking into another GoCar.

Back to TopBack to Top

My GoCar was already open when I arrived

If your GoCar is already unlocked when you first arrive please hop in and ensure the key & fuel card are present in the glove box. If they are, remove the keyfob from the keypad in the glove box & start your trip as normal. If you have any issues please call us on 018122868.

Back to Top

Driving in Northern Ireland

Unlike many car rental companies, GoCar does not charge extra for travelling across the border into Northern Ireland. You can cross the border as many times as you wish but please be aware of the following:

Road signs are in Miles instead of Kms

The currency is £ Sterling rather than € Euro

Our Circle K fuel cards will not work across the border

You cannot leave the island of Ireland in a GoCar

Back to Top

Issues fuelling up your GoCar

Every GoCar contains a Circle K fuel card (which can be used in any Circle K garage in the Republic of Ireland), but if you are experiencing issues with the fuel card and are unable to pay using it, please (where possible) pay for it yourself, take a photo of the receipt and email us at info@gocar.ie, and we will issue a full refund. Please call us if the fuel card is missing.

Don't forget that the PIN for your fuel card can be found by clicking the 'Refuel Information' icon when on an active trip. Please call us if there are any issues.









If you are stuck and you refuel at a garage other than
Circle K, we may (at GoCar’s discretion) issue a refund in
credit only to your GoCar account.

Back to Top

I'm in an accident or a breakdown

This is extremely important, please follow these steps:

Do not admit liability for damage and do not agree to settle the cost for any damages to any vehicles involved – Our insurance team will be in touch with the parties involved regarding damages and repairs. 


Exchange details – Please capture the registration of the vehicle you have been involved in the incident with and exchange insurance details with the third party. 


Photographs of the incident scene & damages – Photograph the scene of incident and the damages on the vehicles, please do not move the vehicles if unsafe to do so. 


Contact Garda if any injuries – Please note the station called, the Garda who took the call and the pulse ID (this will be added to your file). 


Contact GoCar – A representative will log your claim on their database and supply you with a reference number for your claim including emailing you an accident report form. 


Follow up – A claims hander will be assigned to your file. They will process the file in line with our damage & insurance policy.

If you have a breakdown please call us immediately on 018122868, if there is no answer please leave a voicemail & we will call you back ASAP.

Back to Top

Crossing Toll Roads in my GoCar

When passing the M50 Toll (eFlow) the toll charge of €2.60 (for cars) and €3.50 (for vans) each way is charged directly to your GoCar account, payable at the end of your trip, this means you will no longer need to go online or into a fuel station to pay for this toll. See the location of the M50 Toll on the map below.

All other toll roads are payable at the barrier.

Back to Top

I need to extend my booking

Booking extensions (when available) can be completed online, on our app, or through the call centre. If extending online or on our app and you receive an error warning - there may be a booking directly after yours. Please make your way back to the GoBase as soon as possible and call us or email us to let us know your estimated return time. 

Late returns can result in an additional fine of €25 and can really affect other members. 

Please be conscious when returning your GoCar on time!

Back to Top

My GoCar won't lock

If you have any issues locking your GoCar with the app when ending your trip: 


1. Please ensure all car doors are closed and the data fob is re-inserted correctly into the keypad in the glove box.

 




2. Swipe an access card over the card reader in the windscreen of your GoCar until the light turns red.
See how to add an access card 
HERE


3. If your GoCar is still not locking, please contact our
customer services team on 018122868. 


Never leave a GoCar unlocked, customers who do so may be blocked from using the service.

Back to Top

I can’t find parking at my GoBase

In the event of a non-GoCar vehicle being parked in the GoBase you are returning to or you cannot find parking at the GoBase, please legally park the GoCar as close as you can to the GoBase you are returning to.

After you end the trip, please inform us to where the car is parked, referencing a road name and/or a place of interest (eg. across the road from the Spar shop, beside the bank etc.)

You can pass this info on by email or our social channels


Please be aware that parking illegally, resulting in the car being clamped or towed will result in the specific clamp/tow retrieval penalty being charged to the customer’s account including a €25 call out fee.

Back to Top

Adding an Access Card to your GoCar Account

Adding an access card will give you peace of mind as it acts as a backup to your GoCar app if there are connectivity issues or your phone’s battery dies. 

See the 3 quick steps to add your access card below

An access card can be any contactless debit/credit card or Leap Card. 

No money is ever taken from your access card when doing this or opening/closing a GoCar.


1. 
Click ‘Add Access Card’ from the menu on the left hand side 


2. Click ‘Add a card’ & choose the closest available GoCar to register your card on 


3. Swipe your card over the card reader on the windscreen until the screen on your app shows the following:


Please be aware that this cannot be done when you are on an active trip.

Back to Top
MY GOCAR WON'T OPENRATING CLEANLINESSDAMAGE OR ISSUES WITH MY GOCAR BEFORE I STARTED MY TRIPMY GOCAR WAS ALREADY OPEN WHEN I ARRIVEDDRIVING IN NORTHERN IRELANDISSUES FUELLING UP YOUR GOCARI'M IN AN ACCIDENT OR A BREAKDOWNCROSSING TOLL ROADS IN MY GOCARI NEED TO EXTEND MY BOOKINGMY GOCAR WON'T LOCKI CAN'T FIND PARKING BACK AT THE GOBASEADDING AN ACCESS CARD FOR BACKUP